FAQs

You can browse our available holidays on our website or use the search function. Alternatively, email us at support@evergreentravel.co.uk and we’ll get back to you within 12 hours. We are open from 8:00am to 10.00pm Monday to Saturday and 10.00am to 5.00pm on Sunday.

Yes, absolutely. Availability for our holidays is updated on a daily basis. Once you’ve found your preferred holiday, simply follow the online instructions to make your booking.

In most cases, you can make changes to a booking for up to 10 days prior to departure subject to availability. Some changes may incur an additional cost. If you need to make changes to your booking, please use the contact details provided in your booking confirmation email.

Payment can be made online or over the phone by credit card or debit card.

All the information you need will be provided in your booking confirmation email. A payment reminder email will also be sent prior to departure.

Most UK tours will not require a passport if you are a British Citizen. All advice required regarding your travel documents will be provided after booking has been confirmed.

All holidays to Europe will require a valid passport for travel. It is your responsibility to ensure your passport is valid for at least six months from the date of the tour return.

A booking confirmation email with all the relevant information you need will be received within 24 hours of the booking being made.

For UK breaks, pickup is usually early in the morning (sometimes 6am or earlier), with arrival / drop-off either late afternoon or early evening. Some exceptions may apply.

Pickup times for European holidays are either early in the morning or late the previous night.

The exact pickup time will be provided within your final confirmation email.

For some tours, yes you can. All holidays with ‘self-drive’ options will be labelled accordingly on our website.

For most coach holidays, each traveller is restricted to a single mid-sized suitcase. However, this may vary depending on the coach operator so please check your confirmation email for further details.

You are welcome to pre-book your seats however a charge may be payable. In most cases, you can reserve your seats online when making your initial booking.

Yes they do. Additionally, each journey includes adequate comfort stops for toilet breaks and to give you chance to stretch your legs!

Most coaches do, however this is not guaranteed.

Whilst we will endeavour to accommodate your requests, unfortunately this can’t be guaranteed.

Please advise of any food allergies / special diets at the point of booking.

Please advise at the time of booking if anyone in your party has mobility issues. In most cases, the minimum requirement is that travellers are able to climb the steps onto a coach.